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I have been promised a response in 24 hours

I contacted EA Help live chat with the problem that my friends list does not display any but 8 of my friends. I have over 200 friends on XBOX and the majority play FIFA, however only 8 of them show up in my catalogue, or for friends matches. This has been a re-occurring issue, but I have always managed to solve it by restarting my Xbox, this time , however, that has not solved it. I am a streamer who gains the majority of my views due to the fact I play lots of viewer games, however, I simply cannot do that now due to this bug within my friends list.

 

Just to be clear, they are on XBOX One and have not blocked me, I still can send and receive messages from all involved, but i simply cannot send them gifts from the catalogue, or play them on FUT Friendly seasons.

After spending around 50 minutes in live chat I was promised a 24 hour response time from yourselves, in regards to this bug. It is hampering my ability to play games with my viewers.

 

The problem initially was that I had to restart FIFA to update my friends list, which in turn would end my stream, as twitch cannot operate without a game to stream. Now , however, I have only 8 friends on the entirity of my friends list, which is simply not true.

 

Nitish has assured me I will receive a response in 24 hours, so I await your fast co-operation!

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Comment:I have been promised a response in 24 hours

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