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Since launch waiting for what I paid for Living a nightmare with EA FIFA Support

Hi everyone,

I am a bit tired of EA and their support. I have been waiting since the release of Fifa 15 to get what I paid for (yes almost 4 months) and anyone is able to help me and they just toss me around for months and months.

I will put some background to the situation. I bought the Ultimate team edition the day of release and have some problems with the codes in the game. After hours of complaining and ask for codes of my region (as the problem was with region block, it never happen to me before with any game...), I was able to redeem the codes of the content I bought (40 gold packs, Messi loan for 5 matches and the EA Sport catalogue) but the content never appears in my account. I was said it will take some days. Here is when my nightmare with Support begin.

After, complain again and again my case was escalated to a "specialist" and I was told I will receive a respond in few days. After a month and a half I finally received an answer from the specialist, he was saying that the codes were region blocked and I need to contact to the retailer who sell me the game. This "specialist" after a month and a half didn't read the whole ticket! First, the codes were already redeem successfully, the problem is not with the codes anymore is about not getting the content in my account!! And second, contact the retailer after 3 months? Good luck with that... I am pretty sure they will give me the money back.

Time to start again, go back to support and complain because the "specialist" didn't read the whole ticket... The support told me they will escalate again my case but at the end they didn't. And today, I am here again with my ticket been escalated to a specialist again and an answer will be done in "few days" again.

Is that hard to give me what I paid for? It is that difficult to give me the 40 packs and Messi directly to my account? It seems it is as it has been 4 months and I will need to wait for "few days" another time.

I feel scam by this company and I do not expect anything from them anymore but I am tired to lose my time.

Sorry but this was too much and I want everyone to know how this company is playing with their users and money. I know that this will be my last Fifa. I am tired to feel like an *...

Sincerely,

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